ITTIL enables customers achieve customer intimacy by rapid implementation of CRM and Web-based solutions. In order to ensure sustained business success, organizations need to focus on retaining existing customers, acquiring new customers and enhancing profitability from the existing base of customers.

The new dynamic of doing business on the Internet necessitates fresh approaches to CRM to ensure a firm's continued success. New business models must include Value Based Marketing strategies that extend relationship focus to partners and suppliers, besides customers.

ITTIL's CRM services offer a fast problem free approach to extend your enterprise with Web-based CRM solutions. Our Web-based solutions ensure that customers and channel partners have access to company information, product information, sales and marketing, production, and other relevant databases.

ITTIL uses industry leading tools for relationship and channel management, personalization, and web collaboration to provide a seamless solution across the client establishment.

ITTIL uses four process designs that form the basis of CRM. These processes are independent but can be integrated with each other to create the seamless extended enterprise.

The Marketing and Demand Generation Process takes care of a high return on each marketing investment and the Sales Order Fulfillment Process takes care of customer requirements from the order capture stage to dispatch.

The Customer Service Process offers customers the best of services and the Customer Retention Process guides to retain existing customers and also reduces expenditure on acquiring new customers. Internet implementation ensures fast implementation of these services cut down time to market.

ERP Integration: Integrates CRM to ERP systems like Baan, Peoplesoft, etc. keeping the integrity of the business rules across systems and workflow tasks can pass between the system. This permits an organization to seamlessly perform business intelligence across systems.

Applications integration: Integrates CRM solutions with backend applications that include mainframe based inventory system.

Functional CRM integration: Integrates pockets of functional CRM solutions to offer continuous data flow. ITTIL can provide skilled consultants with live project experience.

Functional Consultants: are interfaces between the client and the project team since they understand the business process. They are the single point support from planning stage to execution stage.

Configurators: have the relevant industry experience and understand business processes having excellent interpersonal and communication skills and are capable of configuring applications suited to business needs.

Implementors: are experienced planners and implementers who configure CRM applications.